Follow the sun, by design
With engineering hubs in Canada, Austria and the UAE, continuous coverage is how we work – not an expensive add-on for night shifts.
IT operations that never clock out.
ShiftCove runs, monitors and secures IT for international organisations – with AI that watches every minute and engineers in the UAE, Austria and Canada. Around the clock, under one contract and one SLA.
--:--Canada
--:--Austria
--:--UAE, headquarters
24x7x365
Service desk, monitoring and escalation without night or weekend gaps.
AI-first
Every event watched, correlated and triaged in real time; routine issues resolved automatically.
Three hubs
Engineers in the UAE, Austria and Canada for L1 to L3 support and escalation.
One contract
One accountable operator, one SLA and one consistent report, worldwide.
What we run for you
Six service areas, delivered by our AI-driven operations and our engineering teams in three countries. You get one operator, not a patchwork of suppliers.
24x7 IT Operations & SupportThe heart of ShiftCove. Continuous coverage organised across time zones, so incidents are handled when they happen, not the next business day.
- 24x7 service desk
- L1 / L2 / L3 support
- Incident, problem & request management
- Monitoring & event management
- Escalation management
- On-call & shift models
- SLA-based operations
Managed InfrastructureWe take over day-to-day operation of your infrastructure – in your data centre, in colocation or in the cloud.
- Server & virtualisation
- Storage & backup
- Network & WLAN
- Cloud & hybrid cloud
- Database & application platforms
- Monitoring, patching & lifecycle
- Data centre operations
Cybersecurity OperationsSecurity that is watched around the clock, with people ready to act when something goes wrong.
- Security monitoring
- Threat monitoring
- Vulnerability management
- Incident response
- Security hardening
- Backup & cyber recovery
- Penetration testing
- Security assessments
Cloud & Platform OperationsWe operate the platform after it goes live – keeping it stable, patched, automated and ready to scale.
- Private cloud
- Public cloud
- Hybrid cloud
- Kubernetes & containers
- OpenShift
- Virtualisation
- Database platforms
- Automation & infrastructure as code
International Service DeliveryOne contract partner for global organisations. We coordinate every team and specialist involved and run it as one service.
- International project coordination
- Global service organisation
- SLA management
- Subcontractor & specialist management
- International resourcing
- Central customer communication
- Unified reporting
- Service governance
Professional & Expert ServicesSenior specialists for projects and critical moments – from our engineering teams in the UAE, Austria and Canada.
- IT consulting
- Solution architecture
- Project management
- Interim management
- Migrations
- Infrastructure projects
- Cloud transformation
- Security consulting
- Troubleshooting & expert support
One contract in front. AI and engineers behind.
We hold the contract, own the SLA and run the service end to end. AI handles the volume around the clock; our engineers handle judgement, escalation and change.
YouInternational customer
One counterpart, one contract, one SLA, one report – regardless of how many countries, sites and time zones you operate in.
ShiftCoveService owner & 24x7 operator
We take end-to-end responsibility for the managed service and run it around the clock.
- Contract & SLA
- 24x7 service desk
- Service governance
- Escalation
- Reporting
- Team coordination
Always onAI operations layer
Continuous monitoring, event correlation and triage across your infrastructure, platforms and security tooling. Known issues are resolved automatically; everything else reaches an engineer with the context already assembled.
UAE, Austria, CanadaEngineering hubs
Experienced engineers in three time zones handle L1 to L3 support, incident response, changes and expert work – and hand over to each other as the day moves around the world.
This model scales through statements of work: start with one service, then add regions, platforms or specialist capacity as your needs grow.
Why organisations choose ShiftCove
Most managed service providers are built around one country's office hours. We are built around our customers' clocks.
An operator, not an integrator
We focus on what happens after go-live: stable operations, patching, lifecycle and improvement, measured month after month.
Single point of accountability
No finger-pointing between suppliers. ShiftCove owns the outcome end to end, from first alert to final report.
AI first, engineers in charge
AI takes the repetitive, round-the-clock work and resolves routine issues in seconds. People make the decisions that matter – faster, because the analysis is already done.
Ways to work with us
Recurring operations, defined projects or senior expertise on demand – combined as your situation requires.
Managed services
Recurring · SLA-based
We operate your IT, platforms or security around the clock against agreed service levels, with a fixed monthly scope.
Projects
Scoped · SOW-based
Migrations, infrastructure builds, cloud transformation and security programmes with clear deliverables and timelines.
Expert on demand
Flexible · Time-based
Architects, engineers and interim managers for troubleshooting, critical incidents or temporary capacity.
Tell us where you operate. We'll cover the hours.
Share your locations, platforms and service expectations. We will come back with a proposal for a delivery model that fits.
- Headquarters
- Meydan Grandstand, 6th floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates - Availability
- 24 hours a day, 7 days a week